Cancellations & Refunds

• Cancel more than 24 hours before the Site Day's start time: 50% of FTN's booking fee is refunded. On a priced site, the host's price is also refunded in full.

• Cancel 24 hours or less before the start time, or don't show: nothing is refunded. On a priced site, the host keeps its price.

• The 24-hour line is measured from the Site Day's start time, not the calendar date.

The operator is refunded in full, at FTN's cost. A site that's locked, blocked, or unusable when the truck arrives counts as a host cancellation. There's no host cancellation fee during the pilot, but repeated cancellations end a host's participation.

If a hurricane or tropical storm, an evacuation or government order, a fire, a utility failure, a public health emergency, or another event outside anyone's control makes a Site Day impossible or unsafe, either side may cancel without fault. The operator is refunded in full, FTN's fee included. FTN may issue that refund as a credit toward a future booking instead.

If the host, the property owner, or a public authority ends a Site Day after the truck arrives, FTN refunds its fee in full, and the host's price too on a priced site.

Refunds go back to the card you paid with. Banks usually take 5–10 business days to show them.

Email info@foodtrucknation.com. Please contact us before disputing a charge with your card issuer.

This page summarizes the Operator Pilot Agreement (Section 7), the Host Pilot Agreement (Section 9), and the Pilot Terms of Use (Section 12). If this page and those agreements ever differ, the agreements control.